Service Level Agreement
Debt Collection Worldwide

Outstanding experience! The staff is friendly and takes the time for you. Advice is honest and professional. I would definitely recommend this company.

Sending payment reminders was always a tedious job. But, thanks to the Collection Company, I now know what a payment reminder should contain. We even went a step further and automated sending the payment reminders with the credit control module. The staff is super and good with communication. 

Great! My tenant was in substantial rent arrears and did not want to move out of my home. An acquaintance recommended the Collection Company. My contact Danny was so good at explaining the procedures. I completely understood. The result is that I have my home back, and the back rent has been paid.

Good and fast result with the foreign collection.

The company TicketSwap recommended this service to me when there were no other options left. To be honest, I didn’t expect anything. And Yesterday I received a call with happy news – the seller returned my money through the service. Only a few weeks had passed since the application, and it was straightforward. I love it! I have not seen such a service in France or Germany, where I lived. Five stars out of five 🙂

They help you efficiently. In my case, it was a low amount (36 euros) but still, they took the time and did their best to help me. Definitely, a must-try.

Nice and knowledgeable people. Had two issues in Germany that just wouldn’t work out. Solved them both with their help. Without a lawsuit!

Fantastic experience. Prompt and professional guidance, understanding of the case and the debtor paid almost immediately after I called the Collection Company directly!

Super good company! But especially the quick action of Danny de Jong. I also felt like he took me and my problem very seriously. His communication was excellent and straightforward, fast, and he went right to work! Also, the settlement was done very correctly by him.

Very satisfied! Knowledgeable when the customer does not want to pay your invoice. As a result, the desired result is achieved quickly. I like their No Cure No Pay formula.

They act quickly, take all of your worries away and communicate well about the status of current files. In short, a delighted customer!

Great service! My case was handled in no time, and I was kept well informed of the status of my case. I will come back here again!

Very professional, transparent, helpful and friendly! Pleasant experience/collaboration. Definitely recommend!

At first, I was afraid that it would not succeed in collecting foreign receivables. But I must say that I was positively surprised! The Collection Company has processed quite a few overdue payments for us both in Belgium and Netherlands. We are delighted!

Great!!! I was incredibly well supported and included in the entire process! In the end, the case was entirely successfully; highly Recommended!

They started immediately by collecting my money. Whatsmore, through their online portal, I could Continuously view the status of the case, which I found very pleasant because I knew immediately what was happening at all times. 

The procedure took some time, but the result counts. I am more than satisfied with this.

Enjoyable Cooperation. Joost & Wesley helped me well with my case and supported me throughout the process. Good communication. Good result, highly recommended!

I consider them very good. After submitting my claim, my case was handled promptly. Because of the fast approach, the debtor paid me back quickly. I am delighted with how my case was handled and will come back next time.

Fast, competent & determined

I submitted a collection request for a problematic invoice. Fortunately, that turned out not to be a problem because, in the end, we succeeded in getting paid for this invoice as well, which is super.

We are happy that we have been able to receive our claims so far. And that much work is taken out of our hands. And also without any risk for us. The debtor paid the collection cost, and we received our money in return. So I can recommend the Collection Company to anyone who has outstanding payments!

Excellent! Clear dashboard and good feedback by the regular contact person. I did not manage to collect my outstanding invoices in three months. I, therefore, went in search of a no cure, no pay collection agency so that I would not lose even more money. The Collection Company managed to collect the entire amount in less than one month. We give it five stars!

I was not expecting it to happen so fast. I no longer had any hope that my customers would pay. I did not want to run the risk of spending money without knowing that I would see my money again. It’s unbelievable that you spend so much time on your own, and when you finally call in someone else and suddenly they can pay. It is good that these types of collection companies exist. My debtor pays the collection costs, and I have received my total outstanding amount.

Seizure seems to be a difficult job, but not for the Collection Company. My case seemed hopeless, but my claim was finally paid by using an attachment. I am grateful to Wesley & Luka for their excellent help!

Thanks to the payment link, my invoices are paid much faster. Also interesting that the module allows you to see on which day you get the most payments. For me, Thursday seems to be the best payday. Therefore, I now send my payment links every Wednesday. Five stars for this module!

I’m pleased with the service of the Collection Company! Unfortunately, my debtor wouldn’t pay, no matter how many reminders I sent him. I gave up all hope until I realised that I could let a company collect my debt, which they did successfully! I’m so glad I finally resolved the issue; recommended!

After I terminated the lease, my landlord would not refund the deposit even though I had not done any damage to the property. He would not listen to me no matter what I did. Finally, he paid only after the Collection Company went after the money. I’m glad it was resolved!

After I sold a piece of furniture set through eBay, the buyer was supposed to transfer the money online. That never happened, and there was no further response to my phone call. After the Collection Company went after the buyer, the payment was made immediately. Should I need them again, I will contact the Collection Company again.

I hesitated for a while about whether I wanted to take out the module, but after seeing the demo, I changed my mind. The DSO reports give me more insight into the payment behaviour of my (potential) customers. It helps me make an informed decision about whether or not to do business with a customer.

It was an unpleasant decision to recover the money I had lent to a family member through a collection agency. Nevertheless, I am glad that I did it. I received my money, and fortunately, the relationship was not damaged.

I have been doing business with US partners for several years. A long-running case was finally resolved after the intervention of the Collection Company. It was a large claim, so I am finally happy to receive my money.

Thanks to the Collection Company, we have fewer debtors than ever before. I always try to settle matters with my clients myself first, but if worse comes to worst, the Collection company always makes time to help me out. We are a perfect match, and I would recommend them to everyone!

We deal with numerous debtors as a short lease and rental car company. The stakes are often high because large amounts of money are involved. The Collection Company has proven to be a solid and steady business partner. We have been working together for several years now and could not be more satisfied. Their proper advice and quick-wittedness have enormously increased our working capital.

It has to be said: “I am extremely satisfied with the efforts, passion and involvement of the Collection Company!”

The Collection Company has made a very positive impression on us. They have provided us with professional and helpful advice during the whole collection process. The debt collectors are easy to approach and always make time if needed. Moreover, their business approach is very transparent: digital files containing all necessary reports, letters and appointments are always up-to-date and easy to track. I believe that every company should create such a digital file for their clients. You get a case number at the Collection Company but are never treated as ‘just a number’!

To me, reliability is key to any business relationship. I treat my clients with respect and expect that in return back. That is the reason why I like working with the Collection Company. Our department‘s credit management is constantly being updated about the progress of our claims, and therefore, I always know what is going on. If cordially settling a case turns out to be impossible, the Collection Company always manages to find the most effective collection tool.

As one of the fastest-growing oil wholesalers, I need to focus on my company’s orders, distribution, and logistics. We have a diverse and huge customer base that deserves my full attention. Hence, my choice for the Collection Company. They do as promised: they take immediate action and never let a case drag along.

The Collection Company: a credit management partner who knows how to communicate. Who provides us with professional advice and gets a lot done in short periods.

As a nationwide service provider, I need to be able to trust my business partners. Therefore, the arrangements we make with our business partners need to be met. I highly appreciate the services of the Collection Company. They are highly professional, and their online database allows me to track the progress of my cases at all times. That they operate nationwide is crucial to me. Acutec represents quality, knowledge, and experience, and so does the Collection Company. Our partnership has proven to be of great value.

We started doing business with the Collection Company in 2010. We were looking for a collection agency that could maintain the valuable relationships we have with our customers and was able to quickly and effectively recover our debts. The Collection Company has proven to be the right fit. Both the cordial and legal process is taken care of the progress. I use the Online Cockpit to track the status of my cases. I would highly recommend the Collection Company to everyone.

Kroon suppliers is an online wholesale business with more than 17.000 office supplies. Daily, we deal with hundreds of business customers in the Netherlands and Belgium. the Collection Company takes care of our complete administration. In doing so, files are automatically taken care of, and I don’t have to spend any time on them anymore. Debtors who contact us, I immediately refer to the Collection Company. The Collection Company is a highly transparent and competent collection agency, and I could not be more satisfied.

The collaboration between the Collection Company and Softmedia has been highly successful. Whenever we deal with a debtor who fails to pay his due, the Collection Company takes over. As a result, we don’t have to worry about it anymore, and they always succeed in recovering our debts. Moreover, their professional approach has never negatively affected the relationship with our clients.

Doing business in construction requires creativity. The Collection Company has been our partner for legal matters and debt collection. I am delighted with their fast-paced approach.

A company with a passion for service! They quickly analyse what you expect as a business and give good advice. Danny is was the man of the hour and has besides knowledge, also a sense of humour. Collecting is not fun, but people make it fun through their contact with the customer.