Invorderingsbedrijf

Service Level Agreement: Worldwide

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    Doing business carefree, around the globe

    The Collection Company has a track record in international debt collection. Where other debt collection agencies stop at the border, we have a worldwide network. Is your company dealing with an international defaulter? Then the Collection Company will take care of the entire international debt collection process for you.

    International debt collection

    • One contact for all your affairs abroad
    • Knowledge of local laws and regulations
    • 100% payment of the principal
    • Extensive advice on the legal process
    • Local specialists
    • Fixed contact person
    • 24/7 online file tracking
    • One contact for all your affairs abroad
    • Knowledge of local laws and regulations
    • 100% payment of the principal
    • Extensive advice on the legal process
    • Local specialists
    • Fixed contact person
    • 24/7 online file tracking
    • One contact for all your affairs abroad
    • Knowledge of local laws and regulations
    • 100% payment of the principal
    • Extensive advice on the legal process
    • Local specialists
    • Fixed contact person
    • 24/7 online file tracking

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    International debt collection

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    Rates and Conditions

    Terms and conditions of the service level agreement worldwide

    The general terms and conditions, which apply to the service agreement of Collection Company, can be found at www.collection-company.com/terms-and-conditions. An order is only an order once it has been confirmed by the Collection Company.

    Online Portal

    The online portal allows you to follow the progress of your file 24/7. Among other things, you can register a new claim, make comments and pass on payments.

    How we work

    An order is only accepted when the client confirms the order. We claim the submitted claim from your debtor, increased by interest, 15% collection and administration costs and any information costs. This is provided for by the laws of the country concerned. The services included in the service agreement are only summonses to the debtor. The summonses are drafted in English or the language of the debtor. This depends on the country and the chosen method of handling your file at the collection specialist assigned to you. The service does not include interrupting claims due to prescription or taking a legal stand.

    Debt collection rates

    If your debtor fails to pay an invoice, you can place it with us for collection. The following modules are available.

    BENELUX + DE module

    If your debtor does not pay, the out-of-court process is free of charge in the following countries: Belgium, Germany and Luxembourg. If your debtor pays, you will be charged a percentage of 15% for any payment received after the claim was submitted. Any surplus collected on top of the submitted claim is allocated to the debt collector.

    EUROPE module

    If your debtor does not pay anything, the amicable process is free of charge in the following countries: Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia; Finland; France; Greece; Hungary; Ireland; Italy; Croatia; Latvia; Lithuania; Luxembourg; Malta; Netherlands; Austria; Poland; Portugal; Romania; Slovenia; Slovakia; Spain; Czech Republic; United Kingdom (England, Scotland, Wales and Northern Ireland); Sweden.

    For the countries Belgium, Germany and Luxembourg the following applies: In case of success, a percentage of 15% will be charged to you for each payment received after the claim was filed. Any amount recovered in excess of the claim submitted will benefit the person to be paid. For other countries: In the event of success, you will be charged a rate of 17% for each payment received after the claim was filed. Any amount that is in excess of the submitted claim will be awarded to the debt collector.

    WORLD module

    If your debtor does not pay, the amicable process is free of charge in the following countries: Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia; Finland; France; Greece; Hungary; Ireland; Italy; Croatia; Latvia; Lithuania; Luxembourg; Malta; Netherlands; Austria; Poland; Portugal; Romania; Slovenia; Slovakia; Spain; Czech Republic; United Kingdom ( England, Scotland, Wales and Northern Ireland); Sweden. America; Australia; Thailand; Hong Kong, China; Saudi Arabia; Switzerland; Oman; UAE; South Africa; Brazil; Venezuela; Argentina; Mexico; United States of America; Canada; Egypt, Russia; Chile, Bolivia, Algeria; Colombia; Dubai; Philippines; India; Indonesia; Israel; Japan; Malaysia; Morocco; New Zealand; Pakistan; Peru; Tunisia, Vietnam. For the countries: Belgium, Germany and Luxembourg, the following applies: In the event of success, you will be charged a rate of 17% for each payment received after the claim was filed. Any amount recovered in addition to the claim submitted will benefit the person to be paid. For European countries: In case of success, you will be charged a rate of 17% for each payment received after the claim was filed. Any amount added on top of the submitted claim will be awarded to the debt collector. For other countries: In the event of success, you will be charged a rate of 22% for each payment received after the claim was filed. Any surplus collected on top of the submitted claim will be awarded to the debt collector.

    No Cure No Pay debt collection

    The 'no cure no pay' principle applies to all our debt collection assignments. If we are unable to collect your claim, you do not have to pay.

    Partial debt collection

    If only a percentage of the claimed amount is recovered, we will charge a percentage over the recovered amount. The minimum amount is € 37. For the first € 2,950, we charge 15%, up to € 5,900 we charge 10%, up to € 14,570 we charge 8%, up to € 59,000 we charge 5% and above € 59,000 we charge 3%.

    Payment by debtor

    All payments made to you or the Invorderingsbedrijf after a claim has been submitted are considered payment. As payment is considered: a compensation of the claim, a credit for or a return of a performance (based on objective standards) or a service in return. The end of a collection procedure: A collection proceeding ends when your debtor pays the claim.

    Expectations

    Under the following circumstances, Invorderingsbedrijf will charge additional costs as stated under 'No cure no pay' collection: if you cancel a debt, which has been placed for collection; if you reach a settlement with your debtor without informing Invorderingsbedrijf; if you provide Invorderingsbedrijf with false information regarding your debt; if you collect the debt yourself; if you do not allow Invorderingsbedrijf to recover collection costs and interest from your debtor; if you obstruct the collection process.

    Obligations

    You are obliged to keep Invorderingsbedrijf informed of all payments, correspondence or other contact between you and your debtor. Contact between you and your debtor regarding the debt should be limited as much as possible after the debt has been placed for collection. You should also not make any agreements with your debtor without first discussing them with Invorderingsbedrijf. If you are asked, you will provide all necessary documents relevant to your case.

    Dispute

    If your debtor disputes the claim, the objection will be considered. If the objection is unfounded, the collection procedure will continue. If the objection is well-founded, the 'no cure no pay' conditions lapse. If this is the case, Invorderingsbedrijf will contact you to discuss the next steps. Invorderingsbedrijf will determine whether the challenge is valid or unfounded.

    Judicial collection procedure

    If your debtor, after the amicable process, refuses to pay, we will advise you free of charge about the possible options you have to initiate legal proceedings. Het Invorderingsbedrijf will take full care of the judicial process, so that the recovery of your debt will go smoothly.

    Duration of agreement

    The agreement is for a period of one year and is renewed automatically, unless the agreement is terminated in writing three months before the expiration date.






    Signature:

    Your personal specialist

    Bas Toet

    Debt collector specialist
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    Case Study

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