Privacy statement

Legitimate interest

• 6 para 1 f AVG is the relevant article here – it states that we can process your data when it is “necessary for the legitimate interests of the controller or of a third party, except where the interests or fundamental rights and freedoms of the data subject which require protection of personal data outweigh those interests (…).”
• Bear in mind that in certain jurisdictions in which we operate, there may be other legal grounds for processing data in certain cases.

Customer data:

The moment a case is started at the Collection Company, agreements are made based on the general terms and conditions, also a processing agreement is concluded. The agreements in these agreements must be complied with by both parties.According to the AVG, the right to withdraw the granted permission for the processing of data is guaranteed. This allows customers of the Collection Company to withdraw consent for the use of their data during the processing of the file. The Collection Company will retain the data if there is a legitimate interest here. This is, for example, at the time when the Collection Company has a claim against the customer in question that has not been paid.

Debtor data:

According to the AVG, the right to delete personal data applies. This allows debtors of customers of the Collection Company to request the deletion of their data in the event of an ongoing file. The Collection Agency will retain the data if there is a legitimate interest in doing so, i.e. as long as the file is not closed. The justified interest is therefore justified as follows

• To be able to collect the debts handed over by our clients;
  To determine a score value based on current and historical data with regard to collection, with which the chance of recoverability can be determined;
• To contribute to the prevention of over-indebtedness and other problematic debt situations among those involved;
  To make your responses through the online forms (available on the website) as quick and easy as possible.The Collection Company processes your personal data only for the purposes mentioned above. Het Invorderingsbedrijf may make your data available to third parties who are involved in the processing and implementation of the aforementioned purposes.

In addition, to the extent permitted under applicable national regulations, The Collection Company may share your personal data with its affiliates, and other organizations, which may also be located outside the EU, all for the purposes set out in this Privacy Statement. For the passing on of personal data to foreign countries (outside the EU), the Collection Company will comply with the exception set out in the Personal Data Protection Act, i.e. art. 77 paragraph 1 sub d.

The Collection Company -together with any processors- takes care of an appropriate organizational and technical security of its files in which your personal data are stored. In this way we ensure that these data are only accessible to persons who are authorized to do so by virtue of their position and that the data are only used for the purposes for which they were obtained.

Website users:

The data we collect through the website cannot be checked to see who it belongs to. Only the IP address can be removed from our system. Again, this will only be so when settled. On the other hand, the Collection Company invokes legitimate interest in maintaining your IP address.

Consent

In certain circumstances, we are required to obtain your consent to process your personal data in relation to certain activities. Depending on exactly what we do with your information, this consent will be opt-in consent or soft op-in consent.
4(11) AVG states that (opt-in) consent means: “any freely given, specific, informed and unambiguous expression of will by which the data subject accepts, by declaration or unambiguous active act, processing of personal data concerning him.” In plain language, this means that:

• you must give us your consent freely, without us putting you under any kind of pressure;
• you should know what you are agreeing to – so we make sure we give you enough information;
• you should have control over the processing activities you consent to and the processing activities you do not consent to. We provide this more detailed control to you in the Privacy Preferences Center; and
• You should give your consent through a clear active action – we will likely show you a box that you can check