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You entrust an important part of your business operations to us. To make this possible, you provide us with personal data about yourself or your debtor. This could happen, for example, when you send us documents, call us, email us, write us a letter, visit us, or speak with an advisor. We believe it is important for you to know that you can trust us to handle your (personal) data and/or that of your debtor(s) with care and confidentiality. This statement explains how we do this.
What are personal data?
Personal data refers to any information about an identified or identifiable natural person. This means that information either directly relates to someone or can be traced back to that person. It must pertain to a natural person, meaning data about deceased persons or organizations are not personal data. Examples of personal data include your name, address, and place of residence. Your phone number and postal codes with house numbers are also considered personal data.
What do we use your personal data for?
The personal data you provide to us will only be processed for the following purposes:
- Advising and carrying out a collection procedure;
- Managing debtor administration;
- Performing the agreed work as efficiently and effectively as possible;
- Contacting you for the purposes of our services;
- Sending newsletters;
- Using for marketing purposes to optimize the collection process and/or debtor management.
We use the personal data solely for these purposes and do not share them with third parties without your consent or another legal basis. If we are allowed to share the data with consent or another legal basis, we impose the same protection and security measures on third parties as we do on ourselves.
Whose personal data do we process?
We process personal data of our clients and visitors (to our website). This is part of our business operations. Important: If you, as an organization or company, provide us with personal data of your employees, you are obligated to inform your employees about this. Additionally, we process the personal data of your debtors. We receive this information from you as our client (whether you are an individual or a company) and may supplement it with information requested from registries, such as the Trade Register, Insolvency Register, or BKR Register.
Processing is based on one of the following grounds: a) the processing is necessary for the conclusion and execution of the agreement between you and Collection Company; b) the processing is necessary to comply with a legal obligation; c) consent.
What personal data do we process?
We process the following personal data:
- First and last name
- Job title
- Company name
- Contact and billing address
- Email address
- Date of birth
- Gender
- Financial data (for service execution and/or billing)
- Invoices of your debtor, including the debtor’s contact details
- Agreement with your debtor
- Any supporting documents for your claim against the debtor to initiate a procedure.
How do we handle your personal data?
Collection Company complies with privacy laws when processing personal data. This means we only collect and process personal data when there is a legal basis and a purpose for doing so. Only the data necessary for that specific purpose is collected and processed. We take the nature of the data into account and implement an appropriate level of technical and organizational security. You can trust that we handle personal data with care, safety, and confidentiality.
Confidentiality
Our services require that our employees have access to your personal data. To ensure the protection of your data, all our employees have signed a confidentiality agreement. This obligates them to keep your data absolutely confidential and to handle the data you entrust to us with care. It is important to know that only authorized personnel may process your data.
Access and correction of your data
We collect and process your personal data, but this data remains yours. Therefore, we always offer you the opportunity to view the data we hold about you. If the information is incorrect, you can request a correction. Requests for access to or correction of your data can be sent to the following email address: customercare@collection-company.com. You can also contact us at this email address with questions about this Privacy Statement.
Retention period
We do not retain your data longer than necessary for the purpose for which we obtained it. The criteria for determining the retention period of your personal data are: (a) the duration of the agreement with Collection Company; (b) the existence of a legal retention obligation or term; (c) the existence of a (potential) claim or dispute for which the data may need to be retained.
Cookies
When you visit our website, cookies may be placed on your computer, tablet, or smartphone. If you would like to know more about this, please read our Cookie Statement. This Statement can be found on our website.
Changes
Collection Company reserves the right to make changes to this Privacy Statement. We recommend that you check periodically to see if any changes have been made.
If you have any questions about how your personal data is processed by the organization or if you wish to exercise any of the above rights regarding your personal data, you can always contact us at customercare@collection-company.com.