Collecting unpaid debts is an intensive job. The team at Collection Company does its utmost every day to do this as well as possible. Yet it may happen that you are not completely satisfied and have a complaint, which you would like to let us know. Below you will find our complaints procedure.
The purpose of the complaints procedure is to receive your complaint in a structured way and to settle it to your satisfaction.
What we need from you
If you are dissatisfied and want to submit a complaint, you must do so in writing. We will then need the following information from you (in any event).
- Your file number
- Your company name
- Your full first and last name
- Your address details
- Your phone number
- Your email address
- Possible Annexes
- Description of your complaint
Submit your complaint digitally
You email your complaint to firstname.lastname@example.org. In your complaint, be to-the-point and try to keep it as short as possible. This will promote a quick resolution.
What happens to my complaint?
Once we have received your complaint, we will send you a written confirmation of receipt. We strive to first contact you by telephone about the content and handling of the complaint. We strive to handle your complaint within 7 days.
Our response will tell you whether your complaint has been assigned or rejected and why. If your complaint is rejected, we will clearly tell you why. If your complaint has been assigned, you will also read how we have solved or will solve the complaint. If your complaint is rejected, you will be given information about what you can do next. We will keep a record of your complaint and how it is handled.