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FAQs: Frequently Asked Questions about debt collection

Have questions about a payment reminder or demand letter you received from us? Learn how to settle an outstanding debt, what to do if you disagree with the claim, and the consequences of non-payment. We also address other frequently asked questions from debtors.

Can’t find your question? Contact us directly at +3170 – 762 0330.

Why did I receive a letter from Collection Company?

Collection Company is a professional debt collection agency dedicated to helping clients recover unpaid debts. If you’ve received a letter, email, or text message from us, it likely means that you have an outstanding invoice or have fallen behind on a payment to a creditor. This creditor has entrusted us with the task of managing the collection process. As a result, we have sent you a payment reminder or formal notice.

For more information or assistance, don’t hesitate to contact us.

How can I pay my debt?

You can settle your outstanding balance in several convenient ways:

  1. Online Payment: Use the direct payment page. If you’ve received an email or text message from us, you can pay immediately through the provided link.
  2. Bank Transfer: Include the case number mentioned in the notice when making your payment. Transfer the amount to our third-party funds account using the following bank account number: [account number].

How do I know the letter really is from Collection Company?

If you’re unsure whether a payment reminder or notice is genuinely from us, please contact us directly for confirmation. You can reach us at +3170 – 762 0330. Our team will verify the authenticity of the letter using your case number.

Who sent the payment notice?

When we send you a payment reminder or notice, we always include the creditor’s name. If the creditor is unfamiliar to you, please contact us at +3170 – 762 0330.Our team can provide additional information about the claim using your case number.

Could Collection Company call me?

Yes, if you’ve received a notice from us and haven’t responded, we may attempt to contact you by phone. Additionally, we may send emails, text messages, or WhatsApp messages to ensure we reach you.

What is the amount of my outstanding debt?

The total amount of your outstanding debt is usually specified in the payment reminder or notice you received. If you have entered into a payment arrangement and are unsure of your current balance, you can easily request this information by completing the ‘Request Debt Balance’ form on our website.

For accurate and up-to-date information about your balance, don’t hesitate to reach out!

What happens if I don’t pay my outstanding invoice?

If you ignore our payment reminder, we may initiate legal proceedings on behalf of our client. In such cases, you will receive a summons from our bailiff, detailing the claim and the date you must appear in court. Ultimately, the court will decide whether you are required to pay the debt.

Should the court rule in favor of the creditor, you will likely be responsible for covering all legal costs, including those incurred by the opposing party.

If you still fail to pay after the court ruling, we will involve a bailiff to enforce the payment. This may include seizing your income, bank accounts, personal property, or real estate assets.

However, our priority is always to avoid legal action. If the claim is valid, it is in your best interest to settle the outstanding amount before the due date or contact us to discuss possible payment arrangements. Taking prompt action can help prevent unnecessary costs and complications.

Why do I have to pay debt collection fees?

The total amount you owe consists of the original debt (the principal amount), statutory interest, and debt collection fees.

Under the Wettelijke incassokosten (WIK), you are required to pay collection fees if:

  • As a private individual, you have received at least one payment reminder (WIK notice) and failed to pay even after the additional 14-day grace period.
  • As a business customer, you have not paid an outstanding invoice by the agreed due date.

For private individuals, the collection fees are legally regulated and calculated as a percentage of the outstanding debt. Minimum and maximum amounts apply.

Debt Collection Costs Breakdown (WIK):

  • Principal amount up to €2,500 – 15% (minimum of €40)
  • On the next €2,500 – 10%
  • On the next €5,000 – 5%
  • On the next €190,000 – 1%
  • Amounts exceeding €200,000 – 0.5% (maximum of €6,775)

For business-to-business transactions, alternative debt collection fees can be agreed upon in contracts or general terms and conditions. If no agreements were made before the debt arose, the debt collection fees as defined by the WIK will apply.

Paying promptly can help you avoid additional costs and legal action. Contact us if you have any questions about the fees or payment arrangements.

Why do I have to pay interest?

If you’re late with your payment, the law requires you to pay interest on the overdue amount. The rate of this interest is determined by legislation and varies depending on the type of transaction:

  • For Private Customers (Non-Commercial Transactions): The statutory interest rate is fixed and cannot be adjusted.
  • For Business Customers (Commercial Transactions): Businesses can agree to different interest rates. If no alternative rate is agreed upon, the statutory interest rate automatically applies.

Avoid additional costs by paying on time or reaching out to discuss your options. For more information about statutory interest and how it applies to your situation, contact us today.

How long does it take for Collection Company to receive my payment?

The time it takes for the payment to reach our account depends on several factors, including your bank. Generally, we receive your payment within 14 days.

I disagree with the claim. What can I do?

If you disagree with the claim, the first step is to contact us. Our debt collection specialists can provide you with more details about the claim. If you still disagree, you have the option to file an objection.

When submitting your objection, it’s important to clearly explain why you disagree with the claim and provide supporting evidence. Our specialists will review your objection and consult with the creditor to determine whether to stop or proceed with the collection process.

If your objection is rejected and you disagree with the decision, you can take the matter to court. A judge will then decide whether the claim is valid.

I received a letter that wasn’t meant for me. What should I do?

If you receive letters from us that are not intended for you, please contact us by phone at +31 070 – 762 0330. It’s possible that a previous resident is still registered at your address. Check with your local municipality to ensure no unauthorized individuals are registered at your address. The municipality will investigate and locate the correct address for the intended recipient. Taking these steps will help prevent further communications from collection agencies or other organizations.

I can’t pay the bill. What now?

If you are unable to pay the outstanding amount, we recommend contacting us as soon as possible. It might be possible to arrange a payment plan with your creditor. For instance, you could propose paying the amount in installments or at a later date.

Are you experiencing severe financial difficulties? Various organizations can help you resolve your debts.

Can I arrange a payment plan?

In some cases, it’s possible to set up a payment plan. Whether this is an option depends on the creditor. You can submit a proposal for a payment arrangement through us. We will forward your request to the creditor, who will decide whether to accept or reject the proposal. Please note that creditors are not obligated to agree to a payment arrangement.

I’ve been summoned. Can the lawsuit be stopped?

If you have received a summons (a notice from a bailiff), it means we have initiated legal proceedings on behalf of the creditor. You are required to appear in court.

However, you can still avoid the lawsuit by paying the full claim amount (the original debt plus any additional costs) before the court date. Once we receive your payment, the summons can be withdrawn.

How can I update my address?

If you haven’t received certain letters from us, we may have an incorrect address on file. You can update your address by contacting us via phone at +3170 – 762 0330.

Can I authorize someone else?

Yes, you can authorize someone to act on your behalf by completing our authorization form. Authorizing someone else can be helpful if you’re unable to represent yourself or if you need assistance from a specialist, such as a lawyer or legal expert.

Why 40.000 customers tried our services

Meet our specialized legal team

Daisy
Daisy
Very happy with the help I received. My landlord refused to refund my security deposit for no reason. The collection Company took over all communication, so that I was no longer stressed, and it cost me nothing (no cure no pay). My landlord transferred the money on the last day, so that he did not have to pay any extra collection costs. He didn't take me seriously, they did 🙂 I have been well briefed and informed in advance and in between, and recommend this agency.

Free legal advice from your personal specialist

Joost Konings LLM

International debt collection specialist
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