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Debt collection requires diligence and commitment, and every day, Collection Company strives to carry out this task with the utmost care and professionalism. However, should there be any dissatisfaction with our services, we encourage you to share your feedback with us. Below, you will find our complaints procedure.
Our complaints procedure is designed to facilitate a structured approach to handling your concerns and to ensure a resolution that meets your expectations.
What we need from you
If you are dissatisfied and wish to submit a complaint, please do so in writing. Be sure to include the following information:
- Your file number
- Your company name
- Your full first and last name
- Your address
- Your phone number
- Your email address
- Any relevant attachments
- A detailed description of your complaint
Submit your complaint online
Please email your complaint to info@collection-company.com. To facilitate a prompt response, keep your message concise and focused on the key points.
What happens after I submit my complaint?
Once we receive your complaint, we will send a written confirmation of receipt. We aim to first contact you by phone to discuss the details and handling of the complaint. Our goal is to resolve your complaint within 6 weeks.
In our response, we will inform you whether your complaint has been accepted or declined, along with a clear explanation. If your complaint is declined, we will outline your options for next steps. If it is accepted, we will explain how we have resolved or plan to resolve the matter. We will also keep a record of your complaint and the steps taken to address it.
Not satisfied with the resolution?
If you are not satisfied with the handling of your complaint, you can submit a complaint to incassoklacht.nl. They will address the dispute further according to their dispute resolution procedure.
